Privacy Policy

1. Introduction

At The Trillion Roses, we are dedicated to protecting your privacy. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you purchase our premium floral collections or interact with our digital channels.

2. Information We Collect

We collect information that you provide directly to us when placing an order, registering an account, or interacting with our concierge service. This includes:

• Contact details (name, email address, telephone number, billing and shipping address).
• Order history and customization details (e.g., custom initials, gift messages).
• Payment details processed securely through our gateway integrations.

3. How We Use Your Information

Your personal information is curated to optimize your experience. We use this information to:

• Process and fulfill orders, including tracking delivery status and communicating updates.
• Enable client-side authentication and secure dashboard analytics.
• Provide personalized customer support via our dedicated concierge service.
• Send seasonal curations, design updates, and transactional receipts.

4. Cookies and Analytical Tools

We utilize cookies and advanced behavioral tracking systems (e.g., Microsoft Clarity, Google Analytics) to improve website responsiveness, understand user interaction patterns, and deliver a frictionless shopping experience. You can modify your browser settings to reject cookies, though some custom options may become unavailable.

5. Data Sharing and Custody

We do not sell or lease your personal information. We only share details with trusted logistics, payment processing partners, and cloud hosts essential to complete your transactions and maintain website operations.

6. Contact Information

For questions regarding this policy or to request access to or deletion of your information, please contact our support desk at order@thetrillionroses.in.